Generator Sales and Return Policy
GenPro’s Definition of a Sale:
A Sale involves the purchase of a product or service defined by exchanging funds in the form of a check, credit-card, money order, wire-transfer, or the buyer issuing a Purchase Order for a product or service.
Sales Return & Refund Policy:
If you are not satisfied with your GenPro purchase of a regularly stocked item, please call 1-605-341-9920 for a Return Material Authorization (RMA) request within ten (10) business days of the purchase transaction of the product.
If the item is returned unopened in the original box, we will offer you a refund based on your original method of payment with the exception of a twenty-five percent (25%) restocking fee. If the product has been received, the product must be returned to GenPro within ten (10) business days of the issuance of the RMA.
All Custom Ordered Product will require an additional thirty-five percent (35%) cancellation fee if canceled at anytime during the build process.
All stocking products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.
Buyers are responsible for all return shipping charges incurred. GenPro is not a freight company and, therefore, we cannot guarantee shipping times without a written guarantee issued by GenPro.
Please note that GenPro does not permit the return of or offer refunds for the following products:
- Electronic Components such as PCB boards, charge controllers etc.
- Opened Fluids (Oil, coolants or hydraulic)
GenPro recommends that you (1) use a carrier that offers shipment tracking for all returns, and (2) either insure your package for safe return to GenPro or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking, and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a thirty-calendar-day (30-calendar-day) waiting period before the USPS will initiate a trace.
Policy Updated: December 6, 2017